FAQ
Find quick answers to our most common questions about shipping, orders, and our skincare philosophy.
What makes Silk & Sage unique?
Silk & Sage blends natural ingredients with modern skincare science to create luxurious, clean beauty. Each product is thoughtfully formulated for effectiveness, purity, and sustainability — helping you achieve radiant, balanced skin without compromising on ethics or quality.
Are your products safe for sensitive skin?
Yes. Every formula is crafted with gentle, non-irritating natural ingredients. We avoid harsh chemicals, parabens, and synthetic fragrances to ensure our products are suitable for all skin types, including sensitive and reactive skin.
Are your products cruelty-free and vegan?
All Silk & Sage products are cruelty-free. Some formulations contain natural tallow for deep nourishment, but no testing is done on animals, and all sourcing is ethical and sustainable.
How long does shipping take?
Most orders ship within 2–7 business days. For a limited number of specialty or handcrafted products, shipping may take up to 10 business days. You’ll receive tracking details once your order ships.
What is your return policy?
We offer a 14-day return policy from the date of delivery. If you’re not satisfied with your purchase, contact us at grainlanellc@gmail.com for easy return instructions. Products must be unused and in original condition.
Do you offer international shipping?
Yes, we ship worldwide. International shipping times may vary depending on the destination. Customs and duties may apply, which are the responsibility of the customer.
How should I store your products?
Store in a cool, dry place away from direct sunlight. Our natural formulations remain stable when properly stored and retain freshness for several months after opening.
Are your ingredients sustainably sourced?
Absolutely. Sustainability is a cornerstone of our brand. We use responsibly sourced, eco-conscious ingredients and recyclable packaging to reduce our environmental impact without compromising quality.
How do I contact customer support?
You can reach us anytime at grainlanellc@gmail.com. We aim to respond within 24 hours on business days to assist with orders, product questions, or feedback.
Do you offer discounts or promotions?
Yes. Subscribe to our newsletter on www.silkandsage.com for exclusive skincare tips, early access to launches, and members-only promotions.

